Today enterprises are challenged by
tectonic shifts in nearly every aspect of their businesses – economic,
technology, demographic, and consumer preferences to name a few. To help them
meet these challenges, organizations are adopting technology and automation
solutions to enable best-in-class Business Process Management (BPM) outcomes.
One technology gaining rapid favor is Robotic Process Automation (RPA).
RPA refers to automation which interacts
with a computer centric process through the User Interface (UI) / user objects
of the software application supporting that process. A robot is usually a
runtime environment on which different processes/tasks can be executed. RPA can
process structured and semi-structured data. Typical use cases include
transaction processing, data entry in high volume, repeatable, and
computer-centric processes, and in system upgrade scenarios where double and
concurrent data entry into old and new systems during the period of change.
Opportunity Analysis
The last two years and is expected
ultimately to impact 30-40 per cent of total BPM spend by 2025. There is good
reason for this robust adoption – RPA has a lot to offer: cost reduction of
35-65 per cent for onshore process operations and 10-30 per cent in offshore
delivery; improved service delivery in the form of process quality, speed,
governance, security, and continuity; an investment recovery period as short as
6-9 months; and, a generally non-invasive, easy-to-manage nature.
Regulated industries with high-volume,
transactional business processes offer the most potential for RPA. While there
are over 200 RPA customers across the world, with the US and large enterprises
leading the share, there is a competition strategy at play within the RPA
supplier ecosystem consisting of BPM service providers, RPA technology vendors,
and specialist technology integrators.
BPM service providers have built dedicated
teams for RPA implementation and support. About 10-30% of the technology FTEs
with BPS teams is dedicated for RPA. Almost 100% of RPA implementation is being
managed by the service providers themselves. Service providers are also hosting
solutions on their servers / cloud-environment for delivering better value to
clients.
0 comments: