Robotic Process Automation is one of the
most stimulating developments in Business Process Management. Some industry
experts believe it may be more transformation than cloud computing.
However, is this game-changing technology
all that new? Any practitioner with a sense of history knows that robotic has
been around for a long, long time. For instance, inbound call centers have been
using Interactive Voice Response Systems (IVRS) for years. These systems employ
robots to guide customers, accept key tone or voice-based responses, and pass
on instructions to the underlying application to complete a transaction.
Similarly, optical character recognition (OCR) technology—also classified as software
robots—have been used for a while now to deliver high auto-extraction
efficiencies. Moreover, since the advent of web-based solutions, the industry
has always used internet BOTs (short form for Robots) for auto-posting of data.
Software Testing industry has used similar type of automation for many years to
post data in applications to manage functional, integration, user and more
significantly regression testing.
What is different about the latest wave of
RPA is the maturity of both technology as well as the business processes it is
applied to. The market for RPA is advancing rapidly—and widespread adoption of
robotic automation could radically reshape the BPM marketplace. In my view,
this transformation will be driven by a pursuit of five outcomes:
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